Customer Service in Cultural Organisations Special Interest Group

The Customer Service Managers at Museum Victoria have initiated the formation of an Australia-wide ''Customer/Visitor Services Manager'' special interest group. This is an opportunity for us to develop some networks with people in customer and visitor service management roles, as well as raise the profile of customer services in the museum/cultural/arts sectors.Together with the Customer Service Manager at the National Gallery of Victoria, we are making contact with people who have similar roles (in similar government-funded organisations) to determine the level of interest in the Special Interest Group. We have proposed an opportunity to get together in Melbourne to discuss some common areas of interest and challenges. This would be a 2-day event, with a mix of formal presentations and plenty of opportunities for informal discussion.To date there has been a high level of interest from Customer and Visitor Services managers around Australia. The first Special Interest Group meeting will be organised for October 2006. MV and NGV will host this, and we hope it develops into an annual event.If you would like more information about this Special Interest Group, please contact Antonia Lamanna.