Monday, October 23, 2006

Confirmed Agenda for Conference 19th/20th Oct 06

AGENDA
DAY 1: Melbourne Museum
11 Nicholson Street, Carlton

9:00am-10:00am
BREAKFAST
Welcome and meet and greet
Overview of agenda, purpose of 2 days, introduction to Museum Victoria

Customer Service at Museum Victoria
Soo Nazih Laouami - Manager, Customer Services (Immigration Museum)
Evolution of Customer Service at Museum Victoria

Leading Staff Through Major Change
Margaret Devlin
Tired of seeing Change Management as hard, problematic? This session will introduce you to a positive, more natural and easy way to deal with workplace change. Time allowed for questions/answers and discussion

Tour – Museum and Royal Exhibition Building
Customer Service Officer

Generational Diversity in the Workplace
Mike Allen
Looking at mix and match of contemporary managers and the people they’re managing. Challenge ideas of Baby Boomers, X’s and Y’s.People’s expectations in the workplace

Identifying audiences and developing strategies to meet their needs
Carolyn Meehan (Manager, Market Research and Evaluation, Museum Victoria)

De-brief

DAY 2: National Gallery of Victoria (International)
180 St Kilda Road, Melbourne

BREAKFAST & Welcome to NGV
Annaliese Forde & Carolyn Long

Staff Training Strategies – Case Study
Marketa Dresler – Visitor Services Manager, Western Australia Museum – Staff Training Strategy

Professional and Career development and motiviation of staff - Case Study
Susan Pfanner – Title, Aust. War Memorial, ACT
Development strategy for frontline staff.

Performance Management principles
Laura Venus Head of Human Resources NGV

Role of Volunteers and how they integrate/work with paid staff
Allison Parsons (Volunteer Program Manager ACMI)
Volunteer Policy, Recruitment, Training, Supervision & Recognition

3:30pm-4:30pm Tour of NGV

De-brief
Everyone
What worked well, what could we do differently next time? Is it worth continuing? Terms of Reference – comments. Communication via BLOG?