Customer Service in Cultural Organisations Special Interest Group

A special interest group for Customer or Visitor Services managers in Cultural Organisations who are accountable for ensuring excellent customer care through leadership in the development of systems, people and a customer-oriented culture.

Wednesday, July 18, 2007

Update from Antonia Lamanna




Ella Mary Roach was born on 12th Dec, 2006. She came into the world with a bit of drama - we had a car accident on the way to the hospital but thankfully all was well with exception to the car. Ella is now 7 months old and keeping mum/dad busy. She is incredibly active and unfortunately not a baby that yet sleeps through the night (despite EVERY OTHER BABY we know being able to do so). However, she's beautiful and I'm enjoying being at home with her. I hope that the next customer service event planning is going well and maybe I'll be able to come along...will have to see how I go. Hope you are all doing well and talk in the near future. Antonia

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